Accessibility

Accessibility statement for Citizen Space

We want as many people as possible to be able to use this website. This website is made up of:

Software that is designed and controlled by Delib, for example the overall structure and the look and feel of the pages.
Content that has been added by East Sussex, for example most of the information, including words, pictures and documents.

Delib does not control the content added to this site, but does develop and test the software to support:

Changing colours, contrast levels and fonts using browser or device settings
Zooming in up to 400% without the text spilling off the screen
Navigating the website using just a keyboard or speech recognition software
Listening to the website using a screen reader

Content that has been added that is not fully accessible may be listed on this page as a non-conformity, or details may be given alongside the inaccessible content

How accessible this website is

We know some parts of this website are not fully accessible:

some homepage cards have the text obscured the browser is zoomed
most older PDF documents are not fully accessible to screen reader software
progress bars on surveys have a low colour contrast
you can only go between 'next page' and 'previous page' on the list of surveys

Feedback and contact information

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Delib is committed to making the software accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Delib test the software against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. Improvements to the software are released regularly. Any changes made to the software as a part of that process are tested internally in advance of release for compliance with the Web Content Accessibility Guidelines V2.2 level AA.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

The PDF that is supplied to a respondent on completing an activity does not have heading tags or a document title. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships).

When a Citizen Space Geospatial mapping page is zoomed, a mapping question on an activity can obscure some of the content within the map. This fails WCAG 2.2 success criterion 1.4.4 (resize text).

When using Geospatial and response publishing, map pins on the published responses page are not keyboard accessible. This fails WCAG 2.2 success criterion 2.1.1 (keyboard accessible).

After completing an activity, you are offered a link to download your response as a PDF. The link expires in 3 minutes, which may not be enough time for some users. This time limit cannot be extended or turned off. This fails WCAG 2.2 success criterion 2.2.1 (timing adjustable).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to replace these with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

Delib work on accessibility throughout the year and regular updates are released to the product.

Preparation of this accessibility statement

This statement was prepared in September 2019. It was last reviewed on 30 January 2026.

This website was last tested in November 2025 against the WCAG 2.2 AA standard. Delib conducted an external accessibility test, using TetraLogical.