Housing strategy survey user testing - People Bank involvement

1. The overview invokes emotion as it’s an important topic that I’d like to have my say on.

1. We are glad that the overview is engaging and prompts people with an interest in housing to take part.

2. The order of the survey felt clunky. Having a question asking if you would like to comment on a priority before each one made it too long. I’d just like to get on with it.

2. The survey has been redesigned. It now asks if respondents would like to comment on either the whole strategy document, or short summaries of each strategy. We have removed the intro question for each priority and ask people to just skip any they don’t want to comment on.

3. The strategy document is not in Plain English. Overall:

1. The titles for each priority are Plain English, so it’s hard to know what the priority is about.
2. The information for each priority is not Plain English. It feels very business orientated and hard to understand.

As a result, it makes it hard for residents to take part and have their say on the strategy.

3. The information in the short summary versions of the priorities has been revised. The language is now more accessible to allow people to understand and comment on the priorities. In addition, the Council will continue to work with volunteers to revise the format of the strategy to make the final version Plain English and accessible.