How we communicate with you - Providers and Settings - Page 1 of 3 - East Sussex

Page 1 of 3

How we communicate with you - Providers and Settings

We are currently working to develop a new Portal for the below modules, and this will be in place by August 2027.

We would like to hear your thoughts on the current Portal you use as a Provider or Setting, and your feedback will help us share information in a way that works best for you.

1. Which of the below Portals have you accessed before?

(Required) Schools Access Module (SAM) Free School Meals Early Years Funding School Transport None of the above All of the above Other - Leave information below

2. How would you rate your experience with the current Portal?

(Required)

3. Please tell us about your experience using the Portal (If you use more than one portal, please tell us which one you are referring to in your feedback)

(Required)

4. When accessing any of the Portals, what works well?

(Required) Easy to find the Portal Accessible, easy to navigate, and to search Clear and simple information, with helpful guidance or instructions Information is up to date Forms are easy to complete None of the above Other - Leave information below

5. When accessing any of the Portals, what does not work well?

(Required) Difficult to find the Portal Accessibility issues, hard to navigate page and to search Information is unclear or confusing, or I cannot find the information I need Information is outdated Forms are difficult to complete Broken links or errors None of the above Other - Leave information below

6. When using a Portal, which functionality is important to you? (For example, simple layout and navigation, or a notification sent to setting when a new application is received.)

7. How would you prefer guidance or training on using Portals to be offered to you? Please rank your answers from most preferred (1) to least preferred (4).

(Required)

Written (e.g. letter, email)

Video demo

Webinar (e.g. via Microsoft Teams)

Face to Face

8. When experiencing issues with a Portal, how would you rate the support you received? (1 being the lowest, 5 being the highest)

9. Please confirm which education stage applies to your setting.

(Required) Childminder Pre-School or Nursery Primary School Secondary School Sixth-form, College, Post-16 setting Other - Leave information below

10. Where is your setting located in East Sussex?

(Required) Eastbourne and Hailsham Lewes, Wealden, and Coastal Rother, Rye, and Hastings