East Sussex Warm Home Check Service – partner survey

Closed 6 Mar 2020

Opened 19 Feb 2020


Do you have contact with people through your job who are living in a cold home or experiencing fuel poverty? If you do, then we need your help to understand how we can increase the number of people benefiting from the Warm Home Check service.

This short survey will take no longer than five minutes to complete.

Why We Are Consulting

There are over 24,000 people living in fuel poverty in East Sussex.  Living in a cold home can exacerbate a range of health conditions such as respiratory and cardiovascular disease, impact on mental wellbeing and increase the risk of trips and falls.  Each year the cold is linked to over 350 avoidable deaths in East Sussex.

The Warm Home Check service is an affordable warmth scheme commissioned by East Sussex County Council and delivered by RetrofitWorks and Citizens Advice East Sussex. 

The service offers anyone struggling to keep warm at home advice and help to access the support available. It also offers a home visit for eligible vulnerable people living in private tenures and who are on a low income which includes:

  • an assessment of the home and advice on how best to keep it warm,
  • small preventative works (such as improving insulation or repairing boilers),
  • installation of replacement boilers, central heating systems or home insulation (subject to additional eligibility and limited availability), and
  • emergency temporary heating.

Your feedback

We want to hear from anyone working in East Sussex who is in contact with people likely to be in fuel poverty or living in a cold home. We would like to know about your experience of making referrals to the Warm Home Check service, or the reasons you have never made a referral.

This will help us understand how we can increase the number of people accessing the service and benefiting from what it offers.

Privacy information: This survey is anonymous and we don't ask you to provide any personal information in order to take part. Please ensure that any comments you make don't include any names or personal details of you or anyone else. You can find more information about how the data will be stored and processed by East Sussex County Council on our website.


  • All Areas


  • Community groups or organisations
  • Voluntary groups or organisations
  • Public sector groups or organisations
  • Providers of services


  • Health and wellbeing