Recent People Bank activity and outcomes

  • Digital Homecare Helper guide review - People Bank involvement

    The Being Digital team at East Sussex County Council are providing Amazon Alexa devices to adults living with disabilities, to understand how virtual assistance could benefit them. A guide has been created for participants to explain: ways to use the device, responsibilities of owning the device, data protection and information sharing. In June 2023, three People Bank members reviewed this guide and provided feedback to ensure it was understandable, engaging, and... More
    Closed 1 July 2023
  • Creation of the Citizens' Panel

    The Adult Social Care Citizens’ Panel is a group of clients, carers and residents who work with the department on a variety of topics. Panel members give feedback, co-develop ideas and co-produce policies and services. The panel is a sub-group of the People Bank and offers another opportunity to shape Adult Social Care services. The Citizens’ Panel was first set up in April 2022 to help develop the Adult Social Care strategy which was published in... More
    Closed 1 July 2023
  • Robo-Pet survey review - People Bank involvement

    The Being Digital team at East Sussex County Council have provided Robo-Pets to clients of Adult Social Care with early-stage dementia. As part of this pilot, they wanted to see the impact that the pet had not only on the client, but also on the carer, to see there was any benefit to the carers’ experience of supporting their client. To do this a survey will be sent to carers, which includes questions about the impact of the Robo-Pet on their role. We asked you to user test these... More
    Closed 31 August 2023
  • Drug & Alcohol support service survey review - People Bank involvement

    East Sussex County Council is running a survey to gather insight to inform how the new drug and alcohol treatment service should look, when the contract renews in 2025. This includes the use of a survey for the residents of East Sussex to share their views. We asked People Bank members to user test this survey, to ensure it was engaging, clear and asking the right questions. Our user testers said: People may feel unable to contribute if they... More
    Closed 1 September 2023
  • Virtual assistant survey review - People Bank involvement

    East Sussex County Council is running a pilot, providing Amazon Alexa devices to clients of Adult Social Care, to support them with daily tasks and activities. The aim is to see if the device improves their independence, health, and wellbeing. At the end of the pilot participants will complete a survey to share feedback on their experience of the Amazon Alexa. We asked a People Bank member to user test this survey. Our user tester said: It... More
    Closed 1 October 2023
  • Review of the People Bank application form - People Bank involvement

    The Consultation and Insight team are working on updates on People Bank resources, including the application form for new members. As part of these changes the application form will serve a dual purpose of giving existing members the option to update us on any changes to their details, needs and interests. The form will sit on the upcoming People Bank webpage. We asked some People Bank members to review and user test the updates to the form. Our user testers said: ... More
    Closed 1 November 2023
  • Winter mailing letter review - People Bank involvement

    Every year we write to those receiving support at home and their carers to provide information and advice on staying safe and well over the winter. This year’s mailing covers staying well, financial support, and keeping connected. The draft letter was widely shared for comment to ensure the layout works well for people and the content is helpful. Two People Bank members provided feedback. Our People Bank members said: The winter letter is a... More
    Closed 1 November 2023
  • Support with Confidence survey review - People Bank involvement

    As part of East Sussex County Council’s consultation on the potential closure or changes to its Support with Confidence scheme, a survey will be used to gather feedback from the residents of East Sussex. We asked a People Bank member to user test the draft of this survey, to ensure it was clear and offered sufficient opportunity to provide an informed response whatever level of knowledge about the scheme. Our user tester said: The overview... More
    Closed 1 November 2023
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