Join the People Bank: Get involved and help shape adult social care and health support and services

Closes 28 Jan 2026

Opened 30 Nov 2023


What is the People Bank?

The People Bank is a group of volunteers working with East Sussex County Council. Members get involved in opportunities, sharing their knowledge and lived experience to help influence the way that social care for adults is provided in East Sussex.

Involving People Bank members in our work is one way in which the council consults and engages with clients, carers and residents. Working in partnership helps us to get a clearer understanding of clients’ needs, and better services to meet those needs.

Adult Social Care and Health is committed to providing a high standard of accessible and inclusive People Bank member support. The People Bank is a place where your voice is heard, your ideas are valued, and you can make a meaningful difference.

We welcome volunteers from all walks of life and want them to enjoy the involvement opportunities they undertake with us. Volunteering means making a difference to others but also offers opportunities to connect with new people, develop new skills and grow your confidence.

Find out what it's like to get involved by reading our members' stories

People Bank members’ stories

We spoke to two members of the People Bank, to learn more about what members get involved with and hear about their experiences.

Saskia’s story: “It’s nice to be involved with a service that is truly inclusive.”

Saskia*, in her 50s, is self-employed and signed up to The People Bank because “it sounded interesting and inclusive”.

Saskia explained: “It’s nice to be involved with a service that is truly inclusive which is something that is so rare unfortunately.”

As a member of the People Bank, Saskia has completed many consultations, is part of the Autism Partnership Board and has participated in the Equality Diversity and Engagement Group, among others.

Saskia said: “I’m a great believer in making positive contributions and I felt I could contribute and make a difference. I like to ensure that those whose voices are not often heard, can still be part of the consultation processes.

“With the People Bank I can help influence and develop services in a positive way.

The People Bank welcomes diversity and people from all walks of life and experience. Saskia notes that this is key: “It’s good to have your thinking challenged by meeting other people. You won’t solve problems as easily if you all think the same way.”

Saskia believes the People Bank is a great way to give your views and be listened to. She said: “This is your chance to have your voice heard, to have your say, make a difference and be part of an incredible team.”

*Not her real name.

Jacqui’s story: “I’ve learned a lot about what goes on in Adult Social Care.”

Jacqui, 75, from St Leonards has been a member of the People Bank for ten years.

During her retirement, Jacqui is keen to stay involved in the local community and give back where she can. As well as volunteering for local charities, she signed up to get involved with the People Bank.

Jacqui said: “The variety of involvement is good with the People Bank and I’ve been able to choose what I get involved with. You can do as much or as little as you want and everyone’s very friendly. There are no rights or wrongs.

“From interviewing in care receivers’ homes and care homes, to giving feedback on posters and website navigation, I’ve learned a lot about what goes on in Adult Social Care.”

Aside from contributing to and learning more about services, Jacqui has found other benefits from being a member. She said: “It’s a great opportunity to meet different people and understand their views. It’s also great for keeping your brain alert.”

Jacqui recommends that to join the People Bank: “You need to feel confident to challenge people if necessary. Observation and listening skills are a must, and over time you develop these abilities and build your confidence.

If you’ve got lived experience of getting support from social care, or care for someone who has, we’d love you to join our People Bank and add your voice to the mix of people helping to shape our services.

How to join the People Bank

You can join the People Bank by completing this online application form below. If you aren’t online, please get in touch and we will post a form to you.

If you need this information in a different format or language, or you would like help to complete your application form, please contact us.

Update your existing membership details

If you are an existing member and need to update any details about yourself, follow the link to the online application form. You can use the form to update your contact information and your contact preferences. For other updates, please either contact us or complete the new member application form again instead of the existing members form. 

Privacy information: When joining the People Bank or updating your existing People Bank membership details, we ask you to provide contact details, and information about yourself and your interests. This helps us to match you with the right opportunities. Please don't include anyone else's name or details in your response. You can read our privacy notice here.


  • All Areas


  • Residents of East Sussex


  • Care and support services (adults)