11 results
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Digital Homecare Helper guide review - People Bank involvement
The Being Digital team at East Sussex County Council are providing Amazon Alexa devices to adults living with disabilities, to understand how virtual assistance could benefit them. A guide has been created for participants to explain: ways to use the device, responsibilities of owning the device, data protection and information sharing. In June 2023, three People Bank members reviewed this guide and provided feedback to ensure it was understandable, engaging, and... MoreClosed 1 July 2023 -
Creation of the Citizens' Panel
The Adult Social Care Citizens’ Panel is a group of clients, carers and residents who work with the department on a variety of topics. Panel members give feedback, co-develop ideas and co-produce policies and services. The panel is a sub-group of the People Bank and offers another opportunity to shape Adult Social Care services. The Citizens’ Panel was first set up in April 2022 to help develop the Adult Social Care strategy which was published in... MoreClosed 1 July 2023 -
Robo-Pet survey review - People Bank involvement
The Being Digital team at East Sussex County Council have provided Robo-Pets to clients of Adult Social Care with early-stage dementia. As part of this pilot, they wanted to see the impact that the pet had not only on the client, but also on the carer, to see there was any benefit to the carers’ experience of supporting their client. To do this a survey will be sent to carers, which includes questions about the impact of the Robo-Pet on their role. We asked you to user test these... MoreClosed 31 August 2023 -
Drug & Alcohol support service survey review - People Bank involvement
East Sussex County Council is running a survey to gather insight to inform how the new drug and alcohol treatment service should look, when the contract renews in 2025. This includes the use of a survey for the residents of East Sussex to share their views. We asked People Bank members to user test this survey, to ensure it was engaging, clear and asking the right questions. Our user testers said: People may feel unable to contribute if they... MoreClosed 1 September 2023 -
Virtual assistant survey review - People Bank involvement
East Sussex County Council is running a pilot, providing Amazon Alexa devices to clients of Adult Social Care, to support them with daily tasks and activities. The aim is to see if the device improves their independence, health, and wellbeing. At the end of the pilot participants will complete a survey to share feedback on their experience of the Amazon Alexa. We asked a People Bank member to user test this survey. Our user tester said: It... MoreClosed 1 October 2023 -
Review of the People Bank application form - People Bank involvement
The Consultation and Insight team are working on updates on People Bank resources, including the application form for new members. As part of these changes the application form will serve a dual purpose of giving existing members the option to update us on any changes to their details, needs and interests. The form will sit on the upcoming People Bank webpage. We asked some People Bank members to review and user test the updates to the form. Our user testers said: ... MoreClosed 1 November 2023 -
Winter mailing letter review - People Bank involvement
Every year we write to those receiving support at home and their carers to provide information and advice on staying safe and well over the winter. This year’s mailing covers staying well, financial support, and keeping connected. The draft letter was widely shared for comment to ensure the layout works well for people and the content is helpful. Two People Bank members provided feedback. Our People Bank members said: The winter letter is a... MoreClosed 1 November 2023 -
Support with Confidence survey review - People Bank involvement
As part of East Sussex County Council’s consultation on the potential closure or changes to its Support with Confidence scheme, a survey will be used to gather feedback from the residents of East Sussex. We asked a People Bank member to user test the draft of this survey, to ensure it was clear and offered sufficient opportunity to provide an informed response whatever level of knowledge about the scheme. Our user tester said: The overview... MoreClosed 1 November 2023 -
Financial Assessment survey review - People Bank involvement
The Finance and Benefits Assessments team at East Sussex County Council made changes to the financial assessment process. They aimed to make financial assessments quicker and easier for clients to complete. To see if these aims have been achieved, a survey will be used to gather feedback from those who have recently had a financial assessment. We asked two People Bank members to user test the survey, to ensure it was clear, engaging and asking the right questions. ... MoreClosed 31 January 2024 -
Reviewing the feedback and complaints leaflet - People Bank Involvement
We are making changes to one of our information leaflets that tells residents about adult social care. The aim of the leaflet is to explain to residents how they can share feedback with us or make a complaint when things go wrong. We asked some People Bank members to review the draft leaflet and tell us whether it was easy to understand. Our user testers said: The leaflet is in Plain English, making it easy to understand how to contact the... MoreClosed 7 February 2024 -
Linked Alarm survey review - People Bank involvement
East Sussex County Council installed new ‘linked’ smoke alarms in the homes of 40 clients receiving telecare support. In order to assess the impact the alarms have had for our clients, a survey will be used to gather feedback on their views and experience of them. In order to ensure the survey is clear, engaging and asking the right questions, we asked a People Bank member to user test this survey. Our user tester said: ... MoreClosed 1 March 2024
11 results.
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